Q1: In a corporate world, communication needs to follow the 7Cs which are Clarity, Correctness, Completeness, Conciseness, Concreteness, Coherence, and Courtesy. Read
each description carefully and identify the principle of communication that is lacking in it.
(5 x 2 = 10 Marks)
1. Dear David,
Further to our conservation today, I am attaching the plan for the first stage of the project. Hope the one weak deadline is okay with you and your team.
Regards
Sally
Sally
a. Clarity
b. Courtesy
c. Coherent
d. Correctness
Ans Coherent
2. Traci,
I wanted to write you a quick note about the report you finished last week. I gave it to Michelle to proofread, and she wanted to make sure you knew about the department meeting we're having this Friday. We'll be creating an outline for the new employee handbook.
Thanks,
Michelle
a. Conciseness
b. Courtesy
c. Coherent
d. Clarity
Ans: conciseness
3. Hi everyone,
I just wanted to send you all a reminder about the meeting we're having tomorrow!
See you then,
Chris
a. Coherent
b. Correctness
c. Courtesy
d. Completeness
Ans: Courtesy
4. Hi Suzanne
I think we need to talk about the CSR campaign, I mean the one which we need to do as a quarterly exercise. I think it is a great way of enhancing our brand image. Basically, it would just be a visit to an orphanage but we can sort of do other things too. For instance, we could take the kids out for a short trip to a nearby park or zoo. Let us sit and talk tomorrow.
Regards
Jennifer
a. Conciseness
b. Concreteness
c. Completeness
d. Correctness
Ans: Concreteness
5. Dear James,
I would like to talk to you about the new client’s project which the engineering team had discussed yesterday. I might need the help of John from your team.
Regards,
Kevin
a. Correctness
b. Concreteness
c. Completeness
d. Clarity
Ans: Completeness
